This episode is personal. Kasey Anton opens up about why hospitality is more than good service. It is a mindset, a mission, and a culture that transforms guest experiences and builds unforgettable loyalty. Inspired by Unreasonable Hospitality by Will Guidara, Kasey shares how thoughtful, intentional care can ripple through your entire business.
Whether you run a restaurant, a service-based company, or a team of any kind, this episode will help you reconnect with the deeper purpose behind what you do and why it matters.
You’ll learn
- ✅ How to go above and beyond with small gestures that leave a lasting impact
- ✅ Why hospitality reaches far beyond the restaurant world
- ✅ Three simple principles that shape world-class guest experiences
- ✅ How to create a culture of service your team is proud to uphold
Action steps to try this week
- Choose one small gesture to surprise a guest or team member
- Reflect on a time when you felt truly cared for and share it in your pre-shift huddle
- Add one hospitality-focused goal to your weekly scorecard
- Encourage staff to identify guest needs before they are spoken
- Celebrate genuine moments of connection when they happen
