What your customers say or do not say can shape the success of your restaurant. In this episode, Kasey explains how to gather meaningful feedback, analyze it with clarity, and take action that genuinely improves the guest experience. Praise, complaints, and constructive criticism can become powerful tools for growth when you know how to use them well.
If you are ready to turn feedback into forward momentum, this episode gives you the framework to do it with confidence.
You’ll learn
- ✅ Simple ways to collect real and useful customer feedback
- ✅ How to identify patterns and understand what truly matters
- ✅ Smart strategies for making meaningful and lasting changes
- ✅ Why listening and responding build loyalty and long-term success
Action steps to try this week
- Add a quick feedback request to your receipts, email list, or QR codes
- Review recent comments and categorize them by theme
- Choose one change you can make immediately based on guest insight
- Share positive feedback with your team to boost morale
- Set a recurring weekly review to track feedback trends
