Upselling is not about pushing guests into spending more. It is about creating a better guest experience and offering options they will genuinely enjoy. In this episode of No Reservations, Kasey Anton shares simple and natural ways to help your team recommend add-ons, upgrades, and high-margin items with confidence and care.
If you want to grow your revenue while keeping your service thoughtful and guest-focused, this episode gives you practical tools to support both goals.
You’ll learn
- ✅ How to suggest extras in a way that feels natural and helpful
- ✅ Easy wins like dessert pairings, featured sides, and limited-time specials
- ✅ How to train your staff to upsell with confidence and warmth
- ✅ Tips for running team contests that make upselling fun and effective
Action steps to try this week
- Choose one high-margin item to highlight in pre-shift huddles
- Create simple pairing suggestions for your top sellers
- Encourage staff to use positive language when offering upgrades
- Test a short-term upselling contest with a meaningful reward
- Track your results and celebrate team wins each week
